SHIPPING POLICY
Thank you for shopping with ZJARR! We're committed to getting your order to you as quickly and safely as possible.
By placing an order with ZJARR, you agree to the shipping terms outlined below.
Current processing time: 2–5 business days (Monday–Friday, excluding UK public holidays).
Order Processing
Each ZJARR phone case is made to order to help reduce waste while maintaining the highest quality standards. Because of this, every order requires a short processing period before it is dispatched.
Orders are processed within 2–5 business days (Monday–Friday, excluding UK public holidays).
Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking information (where applicable).
♡ Please note that processing time and shipping time are separate. Delivery estimates begin once your order has been dispatched.
During periods of high demand, product launches, promotional sales, or public holidays, processing times may be slightly longer. We appreciate your patience during these busy periods.
Estimated Delivery Times
The delivery estimates below begin after your order has been dispatched.
| Destination | Estimated Delivery |
|---|---|
| United Kingdom | 2–5 business days |
| Europe | 5–10 business days |
| International | 7–20 business days |
Please note these are estimates only and may vary due to postal services, customs processing, weather conditions, or other circumstances beyond our control.
Tracking Your Order
Once your order has been dispatched, you'll receive an email with your tracking details (where available).
Please allow up to 48 hours for tracking information to update.
EU & International Orders
We proudly ship worldwide.
Orders shipped outside the United Kingdom may be subject to customs inspections, import duties, VAT, taxes, handling fees, or regulatory checks imposed by the destination country.
Any applicable charges are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may occasionally delay delivery. Unfortunately, these delays are outside of our control.
Incorrect Shipping Addresses
Please ensure your shipping address is correct before completing your order.
If you've made a mistake, please contact us immediately at info@zjarr.co.uk.
If your order has not yet entered production, we'll do our best to update your address. Unfortunately, once production has begun or the order has been dispatched, we're unable to make changes.
ZJARR is not responsible for orders delivered to an address entered incorrectly by the customer.
Delayed Deliveries
While we work closely with our delivery partners, delays can occasionally occur due to:
♡ Customs processing
♡ Postal service disruptions
♡ Severe weather
♡ Public holidays
♡ Industrial action or strikes
♡ Other circumstances beyond our control
Delivery delays do not qualify for refunds of shipping charges.
Lost or Missing Parcels
If your tracking has not updated for an extended period or your parcel appears to be lost, please contact us as soon as possible.
We'll work with the shipping carrier to investigate the issue and keep you updated throughout the process.
Returned Parcels
If a parcel is returned to us due to an incorrect address, refusal of delivery, or failure to collect the parcel, we'll contact you once it has been received.
Customers are responsible for any additional shipping costs required to resend the parcel.
Multiple Shipments
If your order contains multiple items, they may occasionally be shipped separately depending on stock availability or fulfilment requirements.
If this happens, separate tracking details will be provided where applicable.
Responsibility After Delivery
Once a parcel has been marked as delivered by the shipping carrier, responsibility for the package passes to the customer.
If you believe your parcel has been delivered incorrectly, please first contact the shipping carrier. We're always happy to assist where possible.
Contact Us
If you have any questions about your order or shipping, we'd love to help.
♡ 📧 info@zjarr.co.uk
Thank you for choosing ZJARR. We truly appreciate your support and can't wait for you to receive your order.