RETURNS POLICY
We hope you love your ZJARR order! If something isn't quite right, we're here to help.
Please read the information below before requesting a return or refund.
Change of Mind Returns
Eligible items may be returned within 14 days of the delivery date.
To be eligible for a return, items must:
♡ Be unused and in their original condition.
♡ Be returned in their original packaging where possible.
♡ Include proof of purchase.
Please contact us before sending any item back so we can provide return instructions.
Return Shipping Costs
Unless an item is confirmed to be faulty, damaged, or incorrectly supplied, customers are responsible for the cost of returning items to ZJARR.
Original shipping charges paid at checkout are non-refundable.
We recommend using a tracked postal service, as we cannot be held responsible for returns that are lost or damaged during transit.
Please keep your proof of postage and tracking details until your return has been processed.
Non-Returnable Items
The following items cannot be returned or refunded unless they arrive faulty, damaged, or incorrect:
Made-to-Order Tech Cases & Accessories
All ZJARR tech cases and accessories are made to order specifically for your selected device.
This includes:
♡ Phone cases
♡ MacBook cases
♡ iPad cases
♡ Earbuds/AirPods cases
♡ Other compatible device accessories
Because these items are created specifically for your chosen device, we cannot accept returns or offer refunds if:
♡ You change your mind.
♡ You selected the wrong device model.
♡ You no longer require the item.
This does not affect your statutory rights if your item is faulty, damaged, or not as described.
Jewellery
For hygiene reasons, jewellery items that have been opened or worn cannot be returned.
Ordering the Correct Device Model
Please carefully check that you have selected the correct device model before placing your order.
This includes checking the exact model of your:
♡ Phone cases
♡ MacBook cases
♡ iPad cases
♡ Earbuds/AirPods cases
♡ Other compatible device accessories
Unfortunately, we cannot offer refunds or replacements where an incorrect device model was selected during checkout.
If you notice a mistake after ordering, please contact us immediately at:
If production has not yet started, we will do our best to update your order.
Faulty, Damaged or Incorrect Items
We take pride in the quality of every ZJARR product.
If your order arrives faulty, damaged, or you receive the wrong item, please contact us within 14 days of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs showing the fault or damage.
Once we have reviewed your claim, we will provide an appropriate resolution, which may include a replacement or refund where applicable.
If a return is required, we will provide instructions.
If your claim is approved, we will reimburse reasonable return postage costs or provide a prepaid return label where appropriate.
This policy does not cover:
- Accidental damage.
- Misuse.
- Improper care.
- Modifications.
- Normal wear and tear.
Refund Processing
Once your return or refund has been approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or card provider to process the refund.
Original shipping charges paid at checkout are not refundable unless required by applicable consumer law.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your card provider, as processing times may vary.
- Contact your bank.
If you have completed these steps and still have not received your refund, please contact:
Sale Items
Sale or discounted items are final sale and cannot be refunded unless they are faulty, damaged, or not as described.
Exchanges
We only offer exchanges for items that are confirmed to be faulty, damaged, or incorrectly supplied.
Please contact:
and we will be happy to assist.
Contact Us
If you have any questions regarding returns or refunds, please contact:
Nothing in this policy affects your statutory rights under applicable consumer protection laws.